Frequently Asked Questions

Let us answer your questions below! For further inquries, contact us here

Frequently Asked Questions

How long it take to shipped the product?


After you place your order, we will shipped out the product within 1~2 working days.Shipment will depend on logistic company.




What if I received defect product?


For buyer from Singapore, we provide "BAG-Up" protection to improve buyer shopping experience at RainTown90. "BAG-Up" protection will cut down the unnecessary product return process. For oversea buyer we will compensate with In-House COUPON if bag comes with manufacturing defect. Click here to learn More About "BAG-UP" Protection




Cancellation


No cancellation could be made once the product are confirmed and completed / delivered.




Shipping Information


Delivery Whether you are order for yourself or on behalf, please make sure that you are provide us the accurate address, If a shipment is returned as unclaimed, undeliverable, regardless of the reason, we shall be entitled to keep you liable for the shipping and handling fees that were associated with that shipment. 1We will not responsible for failed delivery due to: -Wrong shipping address given -Wrong recipient name and contact number -Failed attempt to reach customer Change Of Product There is no changing of product once we shipped out the product, please double confirm your product before place your order. Order Tracking Once your item is shipped out, you will be provide tracking number once you place your order.