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Frequently Asked Questions

Let us answer your questions below! For further inquries, contact us here

  • How long it take to shipped the product?
    After you place your order, we will shipped out the product within 1~3 working days. Shipment will depend on logistic company.
  • What if I received defect OR poor quality product?
    If you received defect product OR poor quality product, we will fully refund (product stated price).
  • Orders Cancellation
    No cancellation could be made once the product are confirmed and completed / delivered.
  • Shipping Information
    Delivery Whether you are order for yourself or on behalf, please make sure that you are provide us the accurate address, If a shipment is returned as unclaimed, undeliverable, regardless of the reason, we shall be entitled to keep you liable for the shipping and handling fees that were associated with that shipment. ​ 1We will not responsible for failed delivery due to: -Wrong shipping address given -Wrong recipient name and contact number -Failed attempt to reach customer ​ Change Of Product There is no changing of product once we shipped out the product, please double confirm your product before place your order. ​ Order Tracking Once your item is shipped out, you will be provide tracking number once you place your order.
  • Membership Subscription & Cancelation
    All subscription fees are non-refundable. Please cancel your membership plan before the renewal date should you choose not to continue with any subscription payments under "My Subscription".
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